IT-Care respects your privacy and rights when it collects and uses your data. Our leading principles are simple. We are transparent about what data we collect and why. We protect your data as a valuable possession. We do not sell your data to third parties, nor will we do so in the future. Below you will learn what information we collect when necessary and how we deal with it. The privacy statement explains what personal data we collect from and about you, whether directly or indirectly, and how we use them.
2. What data do we collect?
Depending on the preferences you have set on various social media sites and your settings on our websites, certain personal information can be shared with IT-Care. In addition, we can collect personal data via cookies or comparable techniques, including but not limited to:
During your interaction with IT-Care, for example by registering yourself on My IT-Care (online portal for registering and following up your support requests), buying or renting a product or service, signing up for an event or visiting our social media pages, we can request or receive certain data, such as:
3. Several ways in which we collect your data
You can share your personal data with IT-Care in several ways, including but not limited to:
IT-Care can also obtain your personal data if you are a customer of IT-Care, of an IT-Care partner or a company that is acquired by IT-Care. IT-Care can also purchase databases with personal information; this is done exclusively via third parties that are also subject to the privacy legislation. If you do not want IT-Care to use the personal data that you have not provided yourself, you can let us know this by contacting us via firstname.lastname@example.org.
4. Why do we ask you to share your data?
We ask you to share your personal data with us for – for example, but not limited to – the following purposes:
In general, we process your personal data only for the purposes that we have informed you of. For these and other (closely-related) purposes, extra data protection measures can be taken if this is legally required.
5. Sharing your data with others
It can happen that IT-Care sells you a product or offers you a service in cooperation with another company (transporter, subcontractor). We can share your personal data with business partners and other third parties, in accordance with the applicable legislation. In such cases we inform you about this relationship before we pass on your data. IT-Care will only disclose personal data in accordance with this privacy statement and/or if this is legally required.
6. How we send our mailings
IT-Care sends mailings via mailing tools from third parties who are also subject to the privacy legislation. These mailings are primarily sent in order to inform you about new products or services, invite you to events and webinars, send security warnings, study customer satisfaction, etc.
You can always retrieve your personal data, have them changed and, if desired, you have the right to be forgotten. You can contact us via email@example.com and after that your data will be deleted from our files.
7.1 Your preferences
We want to get to know you better in order to offer you better service, but we also respect the choices you make regarding the use of your personal data. If you no longer wish us to send you invitations, mailings or other information, you can let us know this via the unsubscribe function at the bottom of our mailings or via firstname.lastname@example.org, with mention of unsubscribe and the e-mail address at which you no longer want to be contacted. We indicate this in our database so that you will no longer be sent any further mailings. If required by local legislation, we will only send you (e.g.) newsletters if you have subscribed to them.
7.2 Letting websites know that you do not want to be followed
7.3 Social media
If you are in contact with IT-Care via various social media – such as Facebook, Twitter, Yammer, Instagram, LinkedIn and so on – you should be familiar with the options that these sites offer for setting your preferences with regard to sharing personal data via your social media profile. We recommend that you carefully read the relevant privacy statement, use agreements and related information concerning the use of your personal data in these social media environments. Depending on the preferences that you have set on different social media sites, certain personal information can be shared with IT-Care, for example about your online activities and social media profiles (such as your name, interests, civil status, gender, photo, posted comments, and so on).
8. Where are your data stored?
IT-Care can store your personal data in a cloud. This means that your personal data can be processed, under assignment from IT-Care, by a cloud service provider and stored at different locations. IT-Care has taken organisational and contractual measures in order to protect your personal data and to impose security and privacy requirements on our cloud service providers, including the requirement that your personal data be processed exclusively for the above-mentioned purposes.
9.1 What are cookies?
Cookies are small data or text files that are placed by websites on your local computer. Such cookies can have various purposes: for example, you have technical cookies (e.g. for language settings), session cookies (temporary cookies) and tracking cookies (cookies that will follow and remember your behaviour on the website, in order to be able to offer you a better user experience).
9.2 How are these cookies useful?
9.3 What kind of cookies does IT-Care use?
In order to consult the IT-Care website, it is recommended to activate cookies on your computer, tablet or mobile phone. Without enabled cookies, we may not be able to guarantee you a problem-free visit on our website.
If you nevertheless prefer to limit, block or delete IT-Care's cookies, you can manage your browser settings as described in section 9.4. IT-Care cookies: www.itcare.be
Purpose of the cookie – Polylang language: this cookie is used to remember which language you prefer to use.
Purpose of the cookie – Google Analytics: keeping statistics. Remembering how the visitor uses the website, with a view to improving the services and online portals. This cookie is stored for 24 hours.
Purpose of the cookie – Google Analytics: keeping statistics. Remembering how the visitor uses the website, with a view to improving the services and online portals. This cookie is removed when the browser is closed (or is kept for 1 minute).
Purpose of the cookie – Google Analytics: keeping statistics. Remembering how the visitor uses the website, with a view to improving the services and online portals. This cookie is kept for two years.
9.4 How can I manage my cookies?
Make sure that cookies are enabled in your browser. In order to enable cookies you can take the following actions:
For Microsoft Internet Explorer
In Internet Explorer, click on 'Internet options' in the 'Tools' menu. On the 'Privacy' tab, move the settings slider to 'Low' or 'Accept all cookies' (setting above 'Medium' disables cookies). Click on 'OK'.
For Mozilla Firefox
Click on 'Firefox' in the upper left corner of your browser and then click on 'Options'. On the 'Privacy' tab, make sure that the 'Tell sites that I do not want to be tracked' is not ticked. Click on 'OK'.
For Google Chrome
Click on 'More' at the top in your browser window and choose 'Settings'. Click on the 'Under the Hood' tab, look for the 'Privacy' section and select the 'Content settings' button. Now select 'Allow local data to be set'.
Click on the 'Cog' icon at the top in your browser window and select the 'Preferences' option. Click on 'Security', then tick the option 'Block cookies from third parties and advertisers'. Click on 'Save'.
10. Social plug-ins
Our websites www.itcare.be www.o365expert.be www.cloudcare.be www.sharepointdesigners.be www.skype4bexpert.be use social plug-ins from various social networks. Through the integration of the plug-in, the social network receives the information that you visited the relevant page of our websites. If you are logged in to the social network, it can then attribute the visit to your user account. If you make active use of the plug-in, for example by pressing the Facebook "Like" button, the corresponding information is sent from your browser directly to the social network and stored there. If you do not want social networks to collect information on you via www.itcare.be www.o365expert.be www.cloudcare.be www.sharepointdesigners.be www.skype4bexpert.be, then you must log off of those networks before you visit our websites. Websites with active social plug-ins can send data even if you are not logged on to social networks. Via a social plug-in a cookie with a flag is set upon each visit to the websites. This makes it possible to once again attribute these data to a person later – for example, when next logging on to the social network. If you do not want social networks to collect information on you via active plug-ins, in your browser settings you can select the "Block cookies from third parties" option. With this setting, however, it may be that – besides the plug-ins – other site-overarching features will no longer work either. On our websites we make use of the following plug-ins: Facebook, LinkedIn, Twitter, YouTube, Google +, …